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mailbox synchronisation

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7 replies

by bhalchandra72

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my corporates when try to synch. their mailbox from remote location get following error
11:39:29 Error synchronizing folder
11:39:29 [80004005-501-0-550]
11:39:29 The client operation failed.
11:39:29 Microsoft Exchange Server Information Store
11:39:29 Synchronizing Views
11:39:32 Done
i have exchange 5.5 SP3
clients include LMHOSTS entry for exchange server
any workaround for this?

7 replies

by esrfalco

1. Can he get any synchronization done, or does it only fail on certain folders/messages?
2. Does synch work on the LAN at work?
3. Has this always happened, or just recently?

You may wish to move the OST file elsewhere, and thus force Outlookto recreate the OST file.

by bhalchandra72

it always get synchronised on my LAN but problem appers sometimes only and that to only for inbox or deleted items.
i have also tried to move offline store somewhere elase but in vain

by esrfalco

1. Does the client or server use a non-English version of Outlook, Exchange, or Windows?
2. Is this the only client for which this problem occurs?

I recommend Exchange SP4, since that corrects some errors associated with that error code.

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