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McAfee error when trying to update

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8 replies

by bfehser

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Hi,
I have a user who is running Mcafee v4.1.20 for windows 95, and when you bring up mcafee console, and go to auto update properties, you cannot get into run now or configure now. The same thing happens for auto upgrade. I get the error wininet.dll could not find shlwapi.dll. I tried removing mcafee, reinstalling it, and checked all of the ini files for something pointing towards this file. nothing seems to work, any ideas? thanks for your time.

8 replies

by mccallum78

Look in the registry and remove any strings that relate to McaFee, and also try downloading the new release Ver. 4.5.0 with service pack 1

Hope this helps

by bfehser

thanks a lot, it was ie5, i rolled back to ie4 and then reinstalled ie5 and it works well.

by dmiles

This may be caused by a incomplete install of Internet Explorer and using the Add/Remove programs could fix the problem.
Also reference Microsoft KB articles Q174180 and Q196917.Hope this helps.

by bfehser

thanks a lot, it was ie5, i rolled back to ie4 and then reinstalled ie5 and it works well.

by earnest

I don't think these files are part of macafee. Check your access to internet. These files are in the windows/system subdirectory and are part of windows I think. They may be part of Iexplorer as well. The advise about Ie being incomplete is good. Make sure you can get to the internet and check your configuration on macafee as to how it updates. Also your engine is downlevel. You might think about upgrading to a newer engine. The sometimes stop updating definitions for old engines.

Anyway,
Good Luck,
Bo

by bfehser

thanks a lot, it was ie5, i rolled back to ie4 and then reinstalled ie5 and it works well.

by roland63

Your outdated engine is the problem - the definitions cannot work with such old engine.

Upgrading the engine is in order.

Good luck.

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