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Microsoft Office Problem

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9 replies

by brian

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I have a system that takes 3-5 minutes to open any file for office when the file is double clicked. When you load the program up from the start menu, it will open quickly, but still take forever to open a file. I have tried a registry clean and defragment. Does anybody have any other ideas? Thanks for the help in advance! FYI, to open outlook with a 4gb pst file takes about 10 seconds...

9 replies

by cmiller5400

this computer have ThinkVantage Access Connections installed?

If so remove it and try it again. I have seen that program cause havoc on PC's from not opening documents to EXTREMELY long shutdown times.

by brian

I do not believe that the system has any ThinkVantage Access connections installed. I am not sure what these are, however if it is a remote software, we have logmein on the machine.

by scndtnr

I've seen this happen when stale/disconnected/non-existent printers are still listed, or when there are drives and/or network shares that are no longer functional.

by brian

I did take a look at that, but they are all good...i have re-mapped the drives that are needed and also re-installed the printers that are needed.

by locolobo

Does the Application Event Viewer show anything?

Are you opening these documents over a network? Or from your local hd?

by brian

Application Event Viewer shows no errors for office or anything required to run office. The documents are being opened from the local hard drive. The drive tests good VIA Seagate Seatools and Fujitsu HDD diagnostics (BIOS reports no SMART errors). It was defragmented and re-defragmented as well. I have cleaned registry errors using CCleaner and Registry Mechanic.

by locolobo

First check out Ron K's suggestion below. If that doesn't help I have couple of questions.

First, if you create a brand new spreadsheet in Excel, save and close Excel, does the new file take as long to open?

Second, try using windows explorer to navigate to a spreadsheet, then double-click it, does that take as long as opening from Excel?

I ask the last because I have a large spreadsheet on a portable usb drive. If I open it from within Excel everything is slowww. But if I open it from Explorer Excel speed seems normal. I think it has to do with XP access times to the portable drive. It takes a few seconds in explorer to wake the drive up.

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