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Missing Desktop/Icons Win2K Pro

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4 replies

by rguadagno

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I have a user that when he logs on to the PC under ANY account (user or Administrator), NO ICONS appear, even when creating a NEW login/account, there icons are missing.

Please feel free to email me any answers, The unit is in our California office, so I'm unable to get a clear picture, but my tech out there (untrained, but knows enought to do the job) attempted to log on using any member of the domain, and locally, the results were the same, no icons.

Thanks

4 replies

by dklippert

Here are three suggestions:

1)
This behavior can occur if Policy Editor's "Hide All Items On Desktop" policy is enabled.

2)
The machines are using Active Desktop
a. Right-click the desktop.
b. Click Active Desktop.
c. Click Show Desktop Icons.

3)
The %SystemRoot% folder, and possibly its subfolders, has had READ permission for the Everyone group removed. If the permission has been removed from the %SystemRoot% folder only, you will get the blank screen symptom. If thesubdirectories are missing the READ permission, you will get the "Cannot load profile" error.

by rguadagno

Thank you Doug!

However, there is no system policy set, Active Desktop not active at all, and I've already gone through KBase: Article: Q162031 to no avail.

Still, I thank you for your quick reply and quicker thinking! We were both on the samepage for the most part (I never thought to check system policy settings).

Robert

by res06gwb

Are you sure the local security policy for the machine has not been changed to remove the desktop items?

by shanghai sam

I've contacted the Tech in California, he advised that "The Local Security Policy matches my own." Looking at my own LCP, I see nothing about the removal of desktop items. Unless this was added by some installed program, the problem is, I'm going bythe word of an end user and an non-tech to tell me what is going on...

Are you aware of a specific setting? Location, reg-key?

Thanks!

Robert

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