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Modem on Win 98

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7 replies

by darrenm

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Hi im troubleshooting a modem on a win 98 compaq p2 computer. The modem wont connect quicker than 2400. The owner has spent hours on the phone with compaq and has reloaded evrything relevant. The line checks out when I hook up my lap top and connects fine. The modem makes strange noices when trying to connect. All the normal speed settings are set high. Arent modems either working or not? Anyone ever heard anything like this? Thank you in advance.

7 replies

by mshavrov

It may be "overconfigured". try to reset all modem's settings. Run terminal program (HyperTerm for ex.), get modem prompt "OK" as answer to Enter key and type "at&f" (reset modem to factory default settings) and then "at&w" to write this settings toNVRAM. Another thing is to install right INF file for modem because it may be wrong settings during modem initialization because of wrong modem type.

Best regards,

Mike

by grbeckmeyer

Just because your modem connected OK on that line does not necessarily mean it is good, different modems handle line quality differently. I've seen a similar situation where my PC passed 3com modem test connection, but the users PC would NOT connect to AOL. Eventually brought their PC back to my office (and my home) and it worked fine in both locations. Took it back to customers location and it failed again. Installed a different brand modem and it worked fine.

by crouletosaure

I have just discover the answer to my own modem trouble : my 17" monitor is emitting strong electromagnetic interference. Did you try you modem with another screen than your regular one ?

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