ms office 2003 pro upgrade

I think that you'll find that is too big a jump from 97 to 2003 you'll need at least one interim upgrade in between so I would suggest Office 2000.

The upgrade procedure would then be form Office 97 to 2000 and then to 2003 it should then work OK.

There are just too many modifications in MS Office to jump 3 product releases.

Col

HAL 9000 is absolutely correct. I would also suggest a phased rollout. Upgrade to Office 2000 first and leave it on the users desktop for at least a month. Any documents that they have created in 97 will be difficult to open/edit (if not impossible in some cases) in the Office 2003 applications. After the one month period is over, start the rollout of Office 2003. All of this is time consuming, but the support benefit is worth it. You will not flood your help desk with nearly the amount of calls as you would if you uninstalled Office 97 and did a complete install of Office 2003.

you guys!!
this should be working. is this a specific db they are having trouble with? aS for the cavalier statement about any 97 doc not being compatible with office 2003 pro, i just threw it on the bosses pc. he is having no problems whatsoever with any docs. now databases will need to be converted to access 2003 and resaved before they will work properly and it is possible custom code and macros will need tweaking now...but lockups? no. maybe you are in dll hell. did you consider removing the old 97 completely then installing the upgrade (you will need the old cd to put in for proof of upgrade eligibility)