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MS Office 97 SR2

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by larry barton

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My customer had a hard drive crash. I installed the new hard drive, installed Win98SE, and installed MS Office 97. I then applied SR1 with no errors; I attempted to apply SR2b but get an error message that I cannot apply SR2 because of several possibilities, none of which are valid.

I have un-installed MS Office 97, and found the eraser97.exe file on MS's TechWeb, and used it. It still leaves msoffice.ini and msoffice.-- in the Windows folder. I removed them and the MS Office folder, restarted and went through the whole routine again with the same results.

This system had MS Office 97 w/SR2b before the hard drive crash and worked OK.

Any ideas? MS TechWeb doesn't offer any help.

Thanks,

Larry Barton
A>Computer Service
Amarillo, TX
larry@aprompt-inc.com

3 replies

by dmiles

Error could be in the registry causing a application conflict
Reinstall Office 97 SR1,then install the Y2K updates to the system,then install Office97 SR-2b.Hope this helps

by larry barton

Already done that.

Sorry, I didn't say in my original question that I downloaded and installed all product updates from Microsoft for Win98SE.

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