I have Office XP Pro and Media Content installed on
Windows Me. When trying to insert clipart or other media
from the Media Content CD (fully installed to HD), Word or
Powerpoint hangs and doesn’t respond. When I tried to
open Clipart Organizer the same results occur, so it
doesn’t seem like a problem with Word or Powerpoint.
I attempted and couldn’t Repair or Reinstall or even
Uninstall from Setup in Add/Remove Programs nor from the
Media Content CD Setup. When I tried to Repair or
Reinstall or Uninstall, setup will start then hang and
does not respond beyond the first dialog message box
showing setup progress. The HD starts normal activity
sounds, but then goes quiet without any movement. I even
tried to uninstall with Symantec’s CleanSweep and got the
same result.
I ran Symantec’s Disk Doctor and WinDoctor finding no
problems. It, Media Content, initially worked after I
uninstalled and reinstalled from cleaning up system from
virus (Klez and Badtran) using Symantec’s cleanup programs
for those particular viruses. I updated and reran
Symantec’s Antivirus on the system with no viruses
reported since then.
Any ideas?