Software

Ask something
Discussion Locked

Ms Outlook

0 helpful
11 replies

by lumberjack

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
When i open outlook, there are two sets of personal folders, the second of which I cannot get rid of - it is not listed in services, I have tried removing everything and putting back in to no avail. From no personal folders - as soon as I put in a new .pst this one goes in aswell - any ideas?

11 replies

by dragon

I assume if you try to access the second pst, you can't?
When you tried removing everything, did you try a completely new pst, move the contents of the good pst to the new one, then remove the original?

by lumberjack

You assume correctly; Yes did try a completely new one with a new name and location, and moved contents over, with original removed afterwards, still no joy

by doubledown

what happens when you right click on the perpetrator and choose "Close - Personal Folders"?

How are you adding this non-problematic .pst?

by lumberjack

as soon as you right click - get an error - Cannot access personal folder

Not adding it intentionally - it appears whenever a .pst file is added, and disappears when the last good personal folder is removed.
This is through both Control Panel/Mail and also Outlook Menu Bar - Tools/Services

by dragon

Where are the pst's located? Again, I assume the C: drive? Just so you know where I'm going with this, I'm wndering if maybe a particular profile (either Windows or Outlook) is causing this.

by lumberjack

the .pst files that are ok are on the c: - as to where the duff one is - I have no idea!! - not shown in services and cannot access it

by cathy.sims

Try going into the control panel. Mail and Fax. Go to Show Profile and then to properties. Sometimes a *.pst file shows from in there.

by pchw

I assume you remove the personal folder from the rogue personal folder, it gets rid of the valid one, as well. The best way I have found to resolve this is to rebuild the mail profile.

by lumberjack

Hi patrice -
as we have just moved over to exchange server - all e0-mails have been moved onto the server now -so no more worries about .pst files !! but thanks

This discussion is closed to new replies.