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msoffice 2000 install error

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by watchghost

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when i try to open word 2000 i get splash screen then nothing happens so i tried to repair office 2000 then reinstall office 2000 i get ERROR 931 windows installer
any ideas thanks

8 replies

by jsarinana

I've delt with this error before, I don't recall what caused it but I had to remove completely and reinstall. If your using Outlook make sure it is being backed up or archive/export it. Hope this helps

by kbarry

Did your system come preloaded?
If so there may be a problem with the Installer file. Data1.msi
This file is used to point out the where,what,how etc during the installation of Office. It will include the location of the files needed for repair aswell.
You may need to use the Removal wizard.
Download the Office Resource Kit and run the removal wizard.
Then do a fresh install of Office. This will update the windows installer again and remove any corruption. It will also give you back control of your Office installation.

by jbutcher

Go out to the Microsoft Knowledge Base and search for MSO Eraser Utility. It is a file called "ERASER". Download it and run it. It will completely remove all traces of MSO. THe utility that comes with MSO is OK but the Eraser is better. I use it a lot when I am doing a reload just to make sure that everthing gets cleaned up. As already said, make sure you have backups of your Outlook.

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