I have a user with Windows XP Professional installed on her computer. She suddenly lost the ability to print to a printer she had been using for months. I can’t even reinstall the printer. I get the error message “Windows cannot connect to the printer. The driver that you are trying to install is no compatible with Windows XP.” I also just tried it on another XP machine and it would not install on that one either. The strange thing is that I HAVE installed this printer before on an XP computer and suddenly it is not working.
Our server is running Windows 2000 Server.
The printer is an HP 2500CM with the latest drivers.
Most computers on our network are Win2K Pro.
Some background info: A couple weeks ago our accounting guy tried doing a database backup during the day instead of the middle of the night like normal and our network came to a complete hault. I had to reboot the server and no one was happy.
Also, some storms rolled through today and it appeared as though lightning DID take out the switch the printer is connected to. I’m not sure to what extent things were damaged by that. Either way, the switch was dead when I went up to check it out.