New to the support field, looking for some advice

Hi there, im CJ, and i just got my first real job in the IT field.

It is a technical support position at one of my college’s campuses.

I was just wondering if anyone with some experience in the field would have any advice for someone like me, who is about to start their first support job.

I would really appreciate info on good troubleshooting techniques and stuff like that

Thanks alot

CJ