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NIC Problem?

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7 replies

by russellrl2

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I have a couple of Dell laptops (D800) that are giving me network problems. I am able to joing the domain, connect to the network and do everything anybody else can. I can ping the DNS server - Gateway - any other computer. I am running Windows XP SP2 with all current patches. Firewall turned on. I use Veritas Backup Exec for Windows and the beremote agent is installed on the my computer for backup. I have the agent listed as an exception on the firewall. This works 99% of the times. On 2 laptops it doesn't work. Even if I turn off the firewall I cannot ping these laptops. It appears that the firewall is still on (even so I should be able to access the backup agent). I have reloaded the intergrated network adapter driver from Dell and ran a repair with the Windows XP SP2 disk. This happened once before on a D800 laptop (Dell was no help in fixing this) and I ended up wiping out the hard drive and reinstalling the operating system. That did fix the problem. In that particular case I had an extra laptop available to do it. I cannot inconvience the users this time. Anybody had this problem?

7 replies

by blackcurrant

Hi

When you installed SP2 were the laptops joined to the domain? The installation is slightly different if no domain is identified.

Also, does the account used to run the Veritas Backup program have appropriate permissions and rights to access each laptop? The account used to run our backup software requires the following:

3 Group Rights:
Administrators
Backup Operator
Domain Admin

3 Advanced Rights:
Act as part of operating system
Log on locally
Log on as a service

The Domain Admin group must be set as the Primary group.

Good luck

by sayal4

You can ping all the computers but no one can ping your laptop? if that soo most probably you have software problem rather then NIC. Type msconfig and under services tab uncheck windows firewall restart your laptop. Hope it might work otherwise check the cables or at last NIC.

by sayal4

You can ping all the computers but no one can ping your laptop? if that soo most probably you have software problem rather then NIC. Type msconfig and under services tab uncheck windows firewall restart your laptop. Hope it might work otherwise check the cables or at last NIC.

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