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No carrier errors

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5 replies

by mrc.hmt

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I have a customer that is constantly reporting that she loses carrier while connected to a dedicated modem for stock quotes. This is a new computer and a new modem as well as software etc etc.
Her old system would never lose carrier yet this new system constantly drops the connection between the her computer and the other one. I tested the phone line and found no problems also called the software tech support and they saw no problems. Is it possible that there is some other feature in Win98that would be causing the program to drop carrier on a constant basis?

5 replies

by clover252525

Go to Control Panel, click on the Modem icon, in the General tab select Properties/Connection. Under "Call preferences" make sure the "Disconnect a call if idle...." is unchecked.

It is also advisable to run the email checker program in the background, set to check email every 3-4 minutes. That ensures that the line keeps active.

Clover

by shiny_topadm

Answer 1 is good. If that doesn't fix the problem, this could be related to the new modem if it's a "winmodem" type. These are commonly used in new computers and do more with the software than the older type did. We've had some troubles with themon dial-up bulletin boards & proprietary nets (but they seem to work OK on the Internet). If first answer doesn't improve things, I'd swap the modem. Good luck. - Will

by mrc.hmt

This helped but only after I replaced the modem with a USR/3Com 56k modem. Might as well go for the best of the best to keep the customer happy.
Thanks for the help

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