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by youngturk

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I've never seen this problem before. A user running Windows NT 4.0 and Office 2000. The problem is with Outlook 2000 and email. The user is receiving email OK from everyone in the office, but the problem seems to be eamils from Netscape users. I tested this, I had a user send an email from within Netscape to the user and myself to find out that I received the message OK with subject, body and From and To info in place. But the user only received the body. No subject, To or From. The problem started when a Unix user tried sending an email this user. At first I was thinking the problem is on the Unix side but after I tested this with a regular PC user, I think not.

I have tried typing many phrases into Microsoft Knowledge base but coulnotfind anything close to the problem. Is there something in Outlook 2000 itself that I can configure, or is there an option regarding Netscape that I'm missing.

Actions: Today I uninstall and reinstall MS Office 2000 including SR-1 and SR-2 and NT SP6a.

Please let me know of any suggestions. I hope this is not confusing.

tku
elvis

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by Member 22879628

I've not exactly seen this problem before either, but it is possible that these messages are arbitrarily causing Outlook to toggle message headers off. I use Outlook 97 and there is a toggle choice on the View menu called Message Header. You mightcheck and see if this is being turned off for Netscape messages. If you toggle it back on, the headers may appear.

by youngturk

I appreciate your response, but unfortunately I do not have any outlook 97 machines on the network so I cannot check that. However, 80% of my users are running Outlook 98 and that option is not available. In Outlook 98 and 2000 you can double click on the preview pane area to toggle the header information on or off. It is this area that no information appear in the To, From and Subject fields, with messages from netscape users (when it is on). Remember my user is running Outlook 2000.

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