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no transport provider

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by genesiswave 1 view

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Here is an odd error - I have a client who cannot send or receive email to/from another domain. My client's side gets no error message when the messages are sent,as thought the message went through, the recipient never gets the message and when they try to send a message to my client they get an error that "No transport provider was available for delivery to this recipient"
I am able to send and receive from my office to either person but they can not send to each other - their ISP's are the same company. My client runs an Exchange server and the other side is hosted by the ISP - any thoughts on the black hole that exists between the two companies?

3 replies

by kelly_aitch

If you're dealing with Win95 and the Exchange client, check out Microsoft's knowledgebase document Q141347 - it says you are either missing a service from the Outlook client (like Fax) or there is something wonky with the address book on the client using the Exchange server. Have him update the local copy or use the server copy.

Doc Q142600 mentions Outlook 97 and MSN, while Q145739 mentions some fixes for Internet mail.

There may be others - I just did a quick search of the error messageon the MS support site to get these.

Cheers

by genesiswave

Error was actually with the DNS system of the service provider - the DNS for customer to customer was not automatically updated and would push the e-mail to ISP servers instead of the users servers
Very strange way to run an ISP but ...

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