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not an attorney

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by jevans2

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You should refrain from practicing law. You obviously don't know the first thing about it.

40 replies

by jdclyde

I used to be, but the voices tell me I am much better now.

Any idea what this post is about?

I am clueless (yet again)

Having a better day today?

by tony hopkinson

It's a good habit, always convserse with the most intelligent person available.
Which of course is your good self.

Hmmm gone wrong there somewhere.

by jck

maybe you're askinig yourself? there we go again. oh not it's not!

yeah...6 hours of sleep...woohoo.

welp...we're off...we hope you guys are better too.

by jdclyde

me/we don't know what welp is.

me/we doing good.

me/we just came in from enjoying the sun. It came out just for me/we. Ain't I/us grand?

A full six hours? Wow. ever sence I found about the affair I average about five on a good night, 3 or 4 on the bad nights. Got just short of 6 last night and I needed that extra rest.

by jck

when I finally fell asleep last night (about 12:30am), I'd been up about 43 hours straight.

I don't sleep much either...and, I haven't been married or divorced or anything.

Being swill is a tough life, I tell ya.

by jessie

You should refrain from posting on TR. You obviously don't know the first thing about it. ;)

What is UP with this post? Did we hit the wrong button by some really weird chance?

It's okay. Sometimes I say things nobody understands too.

by jck

as me being able to read posts sometimes, but not being able to see them in the tree hierarchy below.

life was better with flat files. I'm rebooting my old Sinclair.

;)

by jmgarvin

You should refrain from posting. You obviously don't know the first thing about it. ;-)

You really have to wonder what was up with the OP

by maecuff

I think you are are being to hard on jevans. It's true. If you aren't an attorney, you should refrain from practicing law. It's no different from brain surgery, if you aren't a doctor, you shouldn't perform brain surgery (I sure learned THAT the hard way).

by jdclyde

sure, take his side. You always liked him better than us anyways. Never let us do nut'n.

Not fair I tell you (as I stomp to my room).

Does being self medicated count as playing doctor? I like to play doctor with the girls.

Frankenstein never scared me.

by maecuff

It's all about me. Who else would it be about? Sheesh.

And no one said life was fair. I self medicate from time to time, but I don't think that qualifies one as being proficient in the medical arts.

Frankenstein isn't really scary, but rat movies give me the willies.

by jck

you shouldn't post editorials on websites?

hmmm...we've never been a doctor...or a lawyer...we've just given our opinion...and have has jdclyde and his friend.

I need some of that "Bad Medicine" that Bon Jovi sang about...just not from some woman who'll scrutinize me and my 2953 personalities. ;)

"Nurse...come here please? I have this problem I need you to help me with...I have some swelling you can take care of..."

by jessie

With the WEALTH of information at MY fingertips, via the internet, I can do brainsurgery if I WANT to!!! I'm sure I could even pay somebody to print me out a piece of paper that says I'm a doctor... or a lawyer... or the Prince of Egypt! Heck, I have an inkjet printer and some nice paper stock, I can make MY OWN certificate!!!

by jck

Secretary of Brothels and Porn and Nudie Bars.

that would rock...I'd make jdclyde and CuteElf my Deputy secretaries...since I know they would do really good work checking those kinda places out...hehehehe

by jck

for $15,000, get me your full name and a sample diploma from Harvard and I'll make you a grad from there.

I've got a 3 ft wide super hi-res map scanner, color laser, and high-end graphics station, and I can pick up the stock if we don't have it in supply. I could make you a Harvard grad in about...3 minutes probably? ;) (not official, mind you)

by jck

Deputy Secretary of Brothels, Porn and Peeler joints?

I'm tellin ya...I'd never expect you to go to Chippendales, man...that's harassment if I do that.

by a.techno.geek

And if you are an Attorney, do not practice "IT".

Had a cousin that tried that, he thought he was an "IT/Network" guy. Thank god he went back to being a bum attorney. In the meantime somebody should have gotten him practicing IT without a license or certs!

by jck

there are so many people who did the cross-over to being a "technical" person in the 90s that it made being a tech person kinda bad. I mean, you deal with customers who had bad experiences after dealing with "web specialists" who had just learned to develop from a "...for Dummies" book 3 months before.

It'll be a nice day when I can go over to the local law office and sit there and give advice for $250 an hour because I watched Perry Mason re-runs for years as a kid.

by jessie

They're still out there... the know-nothing-techs... I worked on a helpdesk a couple years ago, where just about everytime I'd answer the phone, the user would say, "Oh Thank God it's you!!! Now we can FIX my computer!" It was both flattering and frustrating... I mean, it's nice to know that people think highly of my skills, but being one of (or the) only techs who can fix problems makes for a LOT of callbacks, and LOTS more work for everybody.

by jdclyde

Activites Director would be just grand.

And as per the Mighty Oz, the correct term to use is "peelers", not nudie bars.

And I haven't been in one of those places since the last time I was.

by jdclyde

Is that a play on Wilber?

does your opinion of your medical skills change depending on your state of self-medication?

Marsupials do.

by maecuff

Wilber was a pig and really not all that scary. Willard was the rat..

And yes, if I'm self-medicated, I find all my talents improve.

by jdclyde

Wilber was Mr. Ed's human too!

Meant Willard. The ORIGINAL rat horror story, back when shows were more than just fast cars and explosions and special effects.

My bad.

The meds must be working better than I thought!

by jck

To be honest, I am HORRIBLE at diagnosing a lot of times over the phone. Sometimes because I don't understand their descriptions, and even there is the occassion that they describe something I don't remember seeing or have never dealt with on a PC.

But you put the mouse and keyboard in front of me hands-on and I earn my reputation as "computer geek". I'm more visually-tuned to diagnosing things.

But yeah, I know what you mean. People who are doing support because they can read a script or follow call management software prompts. Dealt with those before.

Oh well...what corps do to make a buck...amazing sometimes.

by jessie

... I've always thought that a GOOD phone-tech should be paid more than a deskside tech... it's so much EASIER when you're right there in front of the computer... but that's why you don't see many GOOD phone-techs... as soon as they can, they get off the phones where they're under-paid and under-appreciated to do a hands-on job where the money is better and the work is easier.

by jck

I can't say one is worth more than the other...because you can say their diagnostic skills or resolution memory is better because they don't need to be in front of it, but how many phone techs don't know the difference between PCI, PCI-E, AGP and CNR by just looking at them?

both have their value...just depends on which one is more valuable in the situation.

by tony hopkinson

Phone support is a skill all of itself. A good one is worth their weight in gold. They aren't necessarily limited in what they know and a good one in what they can communicate, but in what they can do, when their hands are remotely operated by a potential disaster..
Had a few goes at it myself and I know I aren't good at it. Having to explain what the grey squarey thing in the bottom left of the screen is more than once makes me audibly cross.

I always had time for the good ones, though walking two miles across the plant to find the monitor was unplugged used to me audibly and visibly cross as well.

by jessie

and a GOOD phone tech can not only recognize the difference between PCI, PCI-E, AGP, and CNR just by looking at them, but they can tell the difference by having a customer tell them what they look like, and can accurately describe them over the phone to a customer so that the CUSTOMER can recognize them.

I once walked an 84 year old man who was deaf as a post, who'd just bought his first computer, through replacing his motherboard, over the phone.

by jck

just like there are good phone techs with hardware knowledge...there are hardware guys that can do phone support too. They aren't guaranteed in any mix.

And, the slot thing is just a simple example. The good ones are where you have a CPU out and the end user has no thermal grease and couldn't tell you what kind it is unless he takes the processor apart from the fan, only to find that it was a model the company bought were they used a sticky thermal pad that will be ruined if you pull it off.

Like I said...some situations call for one talent over the other. To place a higher value in one time of person limits your staff to what they are capable of.

Personally, I like dealing with female techies more...smart chicks turn me on (that's a swillish comment btw...trying to maintain my image) ;)

by jdclyde

because that is a bunch of guys.

Who would want to see that? sick sick sick!

I find it hard to believe women get the same kick out of THAT hanging out as men do of women showing mommy parts.

by jck

I proposed CuteElf be involved.

I think she'd like free, paid trips there.

And jdclyde...we could go to doll house or pure platinum or scores in Miami/LAuderdale...and get PAID :)

by jdclyde

done that.

But it wasn't phone support, it was (and is) just support.

After I got hired in, my coworker got mad (and a little threatened by me) because people would walk PAST her office, down the hall and around the corner to my office to have me help them with something.

Before I came along the user was assumed to be too stupid to do anything for themselves. If the needed to copy a file to a floppy, instead of showing them how to copy my coworker would go to their desk and copy the file for them without explaining how to do it for themselves.

I showed them how to do for themselves and they learned they didn't have to drop everything and find someone to cater to them for every little thing and it made them more efficient.

Two quotes I try to live by.

The job of the teacher is to make it so the student no longer needs the teacher.

Education teachs us how much is left to learn.

by jessie

Being in front of the computer, not having to rely on what the customer is telling you, or trying to force a user to tell you what they actually did to their computer, is BY FAR the easier of the two jobs. A GOOD phone tech (not a glorified secretary that just dispatches onsite techs) who can provide the same level of hardware/software support as someone who is in front of the computer is worth their weight in GOLD and should be paid accordingly!!!

And I'm more interested in smart female techie types too... at least they TRY to understand WTF I'm saying :p

by jamesrl

If I have a problem, I don't care whether the person is male, female or somewhere in between, I just need it fixed. Neither sex has a monopoly on technical abilities or people skills.

When I ran a group of deskside techs, I would make them spend one week a year on the phones, and get the help desk to have their staff go out on calls with the desktop techs. It was amazing what a difference it made to both of them.

James

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