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NT logon failure

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11 replies

by rberry

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We change the logon password in our NT server for a remote user. We can test the login successfully. When the remote user attempts to login the system keeps removing the password he entered on his screen and will not allow him to continue. At this point we cannot logon using his id either. We change his password again and run into the same problem. But, we get to a point where the password takes correctly and the user continues with no further problem.
What is causing this and how do wecorrect it?

11 replies

by mckaytech

It sounds suspiciously like a corrupted profile. I think what I would normally do to test this theory is build a whole new user account and have them try that.

regards!

paul

by ronnonf

It is possible that either he is first bypassing the initial logon screen correctly but he then tries to log onto the \\machine. btw have you tried using an updated virus scanner?

Need more details regarding this problem.

by lbischofs

I'm assuming you are not refering to Dial-in as "remote". Is there a BDC at this remote location to authenticate this user? If not, it could have something to do with a slow link.

by chris hirst

If this is a remote user not a dial-up the the problem will be SAM replication across the domain even with PDC and BDC on the same physical network it will take upto 12 mins (sometime longer)for users to be authenticated on any server other than theone where the passwords were changed. The alternative is after making changes use Server Manager to look at the PDC and select Synchronise Entire Domain from the file menu. The changes should then be updated within 3-4 mins.
More info on your setupwould allow a more informed answer

by david.williams.df

When you change the users password you need to unselect the option User must change password at next logon as this often causes this fault.

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