NT Password change Issue

Sounds like you have the "User must logon in order to change password" box checked under the Policies -> Account section of User Manager. There is a slight security benefit to having this on, but as far as convenience to both you and your users itsworth turning it off.

-Heath

As answer 1 said you have enabled users must log on in order to change password.
Since you enabled it when you require a user to change password at next login the user can not logon with the old password b/c before its loged in it wants to change the password.
If the above is the problem dont give any points for it give it all for answer 1.

I have checked under the Account Policy (in User Manager) and the option "Users must log on in order to change password" has not been checked.

Are the users trying to log on possibly in a different domain?
I have seen this happen when users from a different domain were trying to log in - turned out to be a trust relationship that wasn't working right and re-created.

SSForza - Good idea, but we only have one domain. We have two Exchange servers on different subnets that both encounter the problem I mentioned above. I thought it my have something to do with Replication in Exchange, but it seems to be doing thiscorrectly.

One thing you forgot to mention is what OS the client is using. I have found that Win9x will not change the password if prompted (when expired or first logon). However if you use the password control panel it will change just fine. What we do is to set the default password, make sure that the option that the user must change the first time is off, then have a member of the IS staff help them log on the first time. During this first logon we make sure they change their password, set up Outlook access, etc. A little more work on the staff but it may solve your issues.

This question was closed by the author