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OFFENDING COMMAND: timeout error

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5 replies

by pmaro 1 view

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Hi:
When printing payroll checks on a HP LJ 4050TN the job stops before all checks are printed and prints out the following message:
ERROR: timeout
OFFENDING COMMAND: timeout
STACK:
This is a real pain since all checks have to be voided before we can try again. Some other info: we are using Win98 as the client, Netware 4.11 for the NOS. The printer driver is HP's 4050TN PS. Any help would be greatly appreciated.
Phil

5 replies

by techdictator

What print server are you using? Is it a NetWare based print queue? NDPS or not? Have you tried updating the printer drivers yet?

by pmaro

It is an Hp Jetdirect print server. It is using a Netware Queue and NDPS. I talked to support at Accountmate (software we are printing checks through) and they advised trying a generic Microsoft driver. I have changed the driver and we print checksagain on wed.

by john.j.shelton

Check the menu setting for the printer for a timeout setting and disable it for your check writing also check your software for similar timeout function. Check the properities on the printer for scheduling see if there is a time set and disable or re adjust. Also in ther is prioity time for the print job - make yours highest if possible. If networked may have to wait till later or lockout the printer for just your job.

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