Windows Forum

Ask something
Discussion Locked

offer remote assitance in XP

0 helpful
5 replies

by epait

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

Hi,

I run a 50 PC Win2k terminal services network with XP Pro clients. I want to use the remote assistance built into XP to access users while they are logged on to troubleshoot. I have tried to use the "offer remote assistance" but I get a problem every time I try to access from one PC to another. I have edited GP on the computer I am trying to access and enable unsolicited remote assistance. I found an article on the Internet: (www.netdesk.com/courseinfo/articles/ITProfessionals/winxpra.htm
It states to enable the feature in GP on the domain or OU for all users but when I access GP on my domain server....There is no feature for Remote assitance...(path is Computer Configuration, Administative Templates, System, Remote assitance.
When I have tried to access a computer that I have edited the GP on from another PC ....I get an error..."a program is trying to start". I can use remote assitance if a user contacts me via help/support invite remote assitance.

I really would like to enable this for all my users using GP on the server rather than have to edit GP on every PC.

thanks,
Rob

5 replies

by timwalsh

Since Remote Assistance is an XP-specific feature, there are no GPO settings related to it in Win2K.

In order to configure XP-specific GPOs, you must configure them from an XP workstation while logged on with administrator privileges. Configure the Group Policy mmc and apply it against the domain just as you would from a Win2K server. This will give you access to the XP-specific settings. Once you do this the first time, you will need to continue to configure ALL domain GPOs from XP (vs. Win2K server) or you run the risk of losing XP-specific settings.

Hope this helps.

This discussion is closed to new replies.