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Office 2003 Locking up

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7 replies

by mr.saxon

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Hi,
When Excel or Word loads it gets to the blank document or spreadsheet and then freezes. I can't kill the word.exe or excel.exe process, even in task manager. I have to re-boot. After un-installing, deleting directories, running a registry cleaner and then re-installing clean, the problem still occurs. System restore keeps failing. I finally found that running msconfig and stopping all services from loading fixes the problem, so obviously a conflict with a service. But which one. Does anyone know of any known problems with these symptoms for Office 2003 ? Any help would be appreciated in tracking down the problem service without having to go through one by one.
Michael.

7 replies

by charliespencer

Have you tried starting the computer in Safe Mode, then starting Word or Excel? If they start, compare the list of services running in Safe Mode with the list running on a normal boot up. That will help narrow it down some. Then do a normal boot, use MSConfig to turn one service back on, and try Word / Excel. Repeat until you find the service that's causing the problem.

by mr.saxon

As said in the original email, I have tried safe mode and stopping all services, and yes it does work, but I was hoping someone had found out from experience which program/service was causing problems with office. I have tried stopping and starting them manually, but when I try this approach not all the services will stop and office locks up.

by oldbag

After attempting to correct the problem, I found the only way was to format the hard drive and reload (after backing up everything, of course). After that was complete, I made sure that the user went through all Outlook folders and cleaned them up. All was OK after that.

Sometimes it is just not worth spending all the time to correct a strange problem like this.

by redeye562

Hi. My Word & Excell 2003 were freezing up on me constantly but sporadically. I had to use the Task Manager to ENd them & then log back in. SOmetimes this worked the 1st time & I was able to work for an hour before it happened again but sometimes I had to use the Task Manager 4 to 5 times in a row before I got a "stable" session but then of course it would freeze up again sometimes in 5 minutes sometimes in a couple of hours. Did all the regular detective work with safe mode, deletign normal.dot,checking services 1 by 1, etc. etc. - nothing helped. Until I used the Repair feature in the Add/Remove Program Manager. I had to run it twice as it hung up the 1st time I ran it but the 2nd time it worked flawlessly & I have had no problems since. That was about 2 weeks ago so looks like it solved my problem - maybe will solve yours - give it a try - you will only be out a few minutes of time if it doesn't help you but may solve your problems.

by jordanspcrepair

How about instead of uninstalling office 2003, running registry cleaner, and all the other stuff, you just install the office 2003 software and go on the microsoft office website and download the updates. the website is: http://office.microsoft.com/ . Just click on the check for office updates link. Majority of the lockups in all the lockups of the microsoft office software are the result of both windows updates and office updates that need to be installed. also, you can just go to the microsoft windows update website, and on the webpage you can click on the link to get the "microsoft update" software. Microsoft update software will download and install both office and windows updates.
hope this helps you.

by mr.saxon

I tried the repair feature earlier on, but it doesn't do anything. I don't actually think there is anything wrong with Office as I have completely re-installed it. I think it's a conflict with another service.

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