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Office 2003 Locks up

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by pfeldsien

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I am currently running Windows 2000pro SP4 on new wstn's with MSOffice Basic 2003. I am haveing a daily issue with some not all wstn's of Outlook and Word when both are running to lockup. You then can kill both programs and it seems to be ok for a while or next day. You can run each sepeartely and seems to run ok. Any ideas or help would be appreciated.

5 replies

by bfilmfan

How much memory are on these workstations?

How much mail?

Local mail servers?

Where are the mail files stored?

Have you run the service packs for Office?

What errors are being logged in the event log?

What processes are consuming the most memory in Performance Monitor?

Have the workstations been scanned for viri, trojans and malware?

by pfeldsien

1)Curenttly have 1GB of Memory
2)Average 20-30 emails per day
3)PST files are stored locally
4)Yes I have the latest SP
5)No errors just a slowdown/lockup
6)Word also used as emial editor
7)Yes have been scaned

by sgt_shultz

i have seen many articles at support.microsoft.com relating to problems with word as the outlook editor. can you get a user to turn that off (not use word as outlook email editor) just to see if that resolves the problem. then we can hunt up the answer at the mskb support.microsoft.com. just a shot in the dark but easy to try maybe. nothing in the event logs, right?

by sgt_shultz

here s one that matches you:
http://support.microsoft.com/default.aspx?scid=kb;en-us;166050
Outlook/WordMail Tries to Use Word Viewer as Editor
and another:
http://support.microsoft.com/default.aspx?scid=kb;en-us;278214
Outlook 2003 or Outlook 2002 appear to stop responding when you use Word to create a new e-mail message

man, it just cracks me up that microsoft products play so badly together so often. sheesh. these are going to be known as the glory days of the independent it consultant. pretty soon somebody gonna make some software that just works.

by qpeabody

Hi,

Have you tried not using MS word as your email editor. Try disabling it. Tools>Options>Mail Format and uncheck the box to "Use Microsoft Office Word 2003 to edit e-mail messages". See if this helps.

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