7 replies
by carol
by rrobinson
by talli
The problem is neither with the server ,nor "their end". If anything ,the "problem" is with Outlook ,and there
is a solution to it.
The RTF attachments r not containing any useful information-they simply contain the RTF formatting code
that allows MS Exchange users to send email messages with formatting (such as bold or Italics etc).When
received by a non-Outlook client ,this formatting data appears as a separate RTF attachment (even if no
attachment was originally sent).Sometimes, usually with Outlook2000 client ,a Winmail.dat file appears instead,
carrying the same info. And these "attachments" r non-decodable by non-Outlook mail clients.And if, like in
your case, a separate attachment was sent ,the RTF and that original attachment r very often combined into
one RTF attachment, which, obviously, non-Outlook user cannot convert/decode.To resolve this issue, turn off
the option to send RTF formatted messages to non-Outlook users.When creating a New email message, typethe
recepient addess into the "To" field. Select Tools>Check Names (the full name of the email address will appear
in the 'To" field. Rigth-click on it and select Properties ,and there uncheck the "Always send to this recepient
in Microsoft Exchange RTF format". Click OK, and then complete and send your message.
HTH
Good luck.
Talli
by rrobinson
by kmerrillt
by rrobinson
by rrobinson
This discussion is closed to new replies.
Trending Windows Forum posts
Sort by Trending