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Outlook 2000

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A user opens outlook 2000 and the mouse and keyboard are frozen. Task manager is the only way to free the program. Exchange server 5.5 sp4. Desktop is NT 4.0 sp6. I have recreated the profile still no good. I reloaded outlook 2000 no good. Tried logging in from another workstation still no good. I changed the user account to a new one still no good. This is a large mailbox because it accepts queries from our website. Deleting and recreating is not a viable option. The mailbox is 217 meg but has over 400,000 items in it.

7 replies

by joncr

I assume you have left this overnight. With 400,000 items its going to take forever to read into Outlook 2000. If it recovers after a few hours you can move some items out of the inbox to prevent this from happening.

by tlowner

Yes it was left overnight. Actually I added a profile for this mailbox to my mailbox. I can access the email this way just not logged in as the user. I need to work on rules and need to be in as the user.

by tlowner

The mailbox has been reduced to 66 meg and 224,000 items. Still unable to access it.

by tlowner

I can run exchng32.exe and access the mail but not the rules. When running outlook 2000 mouse and keyboard hand after starting the program.

by kbarry

I found this down the block; #12
From: Anna777 ?

Date: 08/23/01 10:33 AM EDT

Status: Not Rated
Points:
Actually there's a limit (see Microsoft Knowledge Base article Q171582):
"Each .pst file can contain 16,384 items. An item is either a folder, message, task, etc. Each folder can contain a maximum of 16,384 items. If you select the option to "Allow upgrade to large tables," each folder can contain up to 65,536 items. The total file size of a .pst cannot exceed 2 Gigabytes (GB)."
"The OST file can contain as many folders as you desire and each folder can contain a maximum of 16,384 (16 kilobytes) records. The total file size of an OST cannot exceed 2 GB."
"A Mailbox Folder for each user is stored on the server in the same database store. The server has a capacity of 16 GB for one store, which translates to millions of records. However, the server administrator may limit the size of each user's Mailbox Folder."
"Public Folders reside on the server in the same database store. They contain information shared by many users. Depending upon access permissions, individual users can read, update, or add to the PF. The server has a capacity of 16 GB for one store, which translates to millions of records."
From Anna777 ?
on 08/23/01 10:37 AM EDT:

Essentially Outlook and Outlook Express tend to quit working once that 2 GB limit is met or exceeded. Generally, I tell people that they should clean out or archive once they've gone as high as 1 GB -- or at the very least separate their attachments from e-mail and save it to the hard drive if they still need them.
The vast majority of problems with e-mail can be solved with Inbox Repair Tool (scanpst.exe -- but that utility does not work on *.pst *.sch over 2 GB in size).

by tlowner

That article deals with outlook 97 and exchange 4.0 I'm using outlook 2000 and exchange 5.5. Plus we don't use pst's or ost's here everything is on the server. Thanks for the info though.

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