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outlook 2000 errors

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by seadogs

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I am receiving the following message when I start Outlook:
"A recently installed program may cause Microsoft Office or other e-mail-enabled programs to function improperly. Outlook can resolve this conflict without affecting the program that originall caused the problem. Do you want Outlook to resolve this problem?"
When I click yes, I get the following:
"Outlook was unable to resolve the conflict between a recently installed program and Microsoft Office or other e-mail-enabled programs. Outlook needs to modify a system component that another program is currently using. To fix this problem, please restart windows."
When I restart and then go back to outlook, the error pops up again. When I first run Windows, I get this message:"fixmapi.exe - entry point not found - The procedure entry point wnetenumcachedpasswords could not be located in the dynamic linked library MPR.dll."
Could these two errors be related? Any ideas on how to solve them? I haven't installed any programs on this machine locally. The only thing I can think that would mess with outlook is norton desktop. We are running WIndows 2000 on this machine. Thanks for any suggestions!

5 replies

by ann777

I saw the first error when I installed Netscape on a computer that also had Internet Explorer on it. In order to resolve, I reinstalled Internet Explorer and made sure that it was configured as the default browser. I also was very careful about re-booting each and every time the system thought it had to be rebooted.... which was quite a few times. Also check in the mail configuration and make sure that they are pointing to the proper editor ... Word.

I don't recall ever seeing the second error you mention here.

by curacao_dejavu

OL2000: Startup Error Indicates Problem with Recently Installed Program
See the MS KB Article ID: Q256946.RESOLUTION
The error message asks you to click either Yes or No. There are two scenarios that may occur:

Scenario 1
If you click Yes, the Fixmapi.exe utility starts and attempts to fix the MAPI file conflict by installing the correct version.

If a currently running program is using the Mapi32.dll file, the Fixmapi utility may not fix the file conflict. In this case, the followinginformation dialog box is displayed:
Outlook was unable to resolve the conflict between a recently installed program and Microsoft Office or other e-mail-enabled programs. Outlook needs to modify a system component that another program is currently using. To fix this problem, please restart Windows.
If you click OK, Windows does not restart. However, an entry for the Fixmapi utility is placed in the RunOnce registry key. When you restart Windows, the Fixmapi utility attempts to correct the Mapi32.dll file conflict.
Scenario 2
If you click No, there is no change made to the core MAPI file. Because Outlook uses the Mapi32.dll file in the C:\Program Files\Common Files\SYSTEM\Mapi\1033\95 file, clicking No does not affect the operation of the application. NOTE: It may be necessary to close all programs, run the Fixmapi.exe utility by itself, and then shut down your computer completely before restarting.

WORKAROUND
If the Fixmapi utility does not correct the error message, use the following steps:

Quit all open programs.

Rename the Mapi32.dll file in C:\Windows\System to Mapi32.old.

Locate the Fixmapi.exe file in C:\Windows\System, and then double-click Fixmapi.exe to run the program.

Restart yourcomputer

regards,

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