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Outlook 2003 Opens blank pages

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3 replies

by jpadilla

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I have a user using Outlook 2003 and at random, he gets blank pages in the body of the email. The message is present when using a web browser, but no matter what computer the user logs into, he gets the same thing.

3 replies

by vick617

have your user run outlook in safe mode by:
1. start
2.run
3. type outlook.exe /safe
this should get his messages than you can try to troubleshoot it that way. please let me know if this worked. thanks

by jpadilla

The problem is that these messages are archived using Symantec Enterprise Vault. When I go into safe mode using outlook 2003, it disables the archiving program and I am unable to retrieve the messages.

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