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outlook 2003 stays offline

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by degnan 1 view

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i have a user using outlook 2003 via a win2k terminal server (along with about 10 other users). Everything worked fine for a long time, then today the user complained "something wasn't right." I noticed that the outlook symbol in the lower right had a red X on it and states outlook is offline. If you hit send/receive button, it will retrieve new email, but you can't read it unless you mark it for download and hit send/receive again. The user hasn't changed any settings. Here's the weird part: no other terminal server users are experiencing problems, and the user that's having problems can use outlook express with no problems at all! I want the user to be able to use Outlook, not outlook express. There are no network/internet connection issues. The mail server is qmail on freebsd and is set up for IMAP. I am scratching my head at this point, has anyone had a similar problem with outlook staying offline all the time?

4 replies

by gralfus

Click on File, Work Offline to uncheck it(assuming Work Offline is already checked). This can happen when there is a network failure, burp, etc. that causes the connection to Exchange to fail. We have had quite a number of 2003 users with this issue in the past week.

by degnan

Thanks gralfus, that was so simple i feel like an idiot, but at least an idiot without that problem anymore. Excellent...........

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