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Outlook 98 Incoming E-Mail Duplication

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5 replies

by hhaston

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HELP...I have read and deleted e-mail that I no longer need but they keep coming back. After deletion the e-mail returns as an unread message multiple times and continues to come in as long as Outlook remains open. I have searched virus reports but haven't found anything to help. Exchange 5.5 with SP 6, build 1381 with Outlook 98 is used. This problem occurs when using LAN access or RAS. It doesn't seem to matter.

Please let me know if you have a resolution to my problem.

Thanks
HHaston

5 replies

by craig haunch

sounds like your exchange server is leaving the email with your isp after it has downloaded it so next time it downloads new email from the isp it collects all the old ones as well. 2 causes for this, exchange has a tick box in the internet mail connector that says leave mail on server after download or your isp has a problem that when email is downloaded it is not marked as downloaded. Check with your isp for this problem. Also goto wesite www.mail2web.com and enter your logon details for the isp email server and check what email is there waiting for you. Download it all with exchange and then check again with mail2web to see if the emails are still there even after you have downloaded them.
Hope this points you in the direction of what's causing the problem

cheers

by hhaston

Thanks for the reply. The Exchange Server is not set to retain e-mail after download and there was no mail left with the ISP (or mail2web), even after deletion. The only mail seems to reappear in Outlook 98 but does not seem to reappear in Exchange or with the ISP. Outlook 98 has been removed and reinstalled...same problem. This has only been occuring since 07/11/01. Never had a problem prior.

Thanks again.
hhaston

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