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Outlook does not update - Exchange issue or other bug?

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3 replies

by guardian1972

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User issue:
When he is offline (PC shut down) any mail sent during that time is not replicated / synchronized to his local outlook.
The mails are visible on his blackberry, and when logging in to webmail, the 'missing' mails are there.

I have tried re installing office 2007, redone the user profile, but still - outlook does not update :(

User is on fully patched Windows XP with office 2007, and connected with Exchange 2010

3 replies

by oh smeg

Are you asking that while this system is shut down and an e mail sent it doesn't show as arriving or that after they have accessed Exchange on a Portable Device the computer doesn't show the new E Mail?

If it's the latter you need to set the portable devices to leave a copy on the Server to get the computer to get these mails. ;)

Col

by guardian1972

Portable devices are set up that way - if one accesses the webmail (OWA) all mails are there - unless deleted by user.

I`m thinking about not going to waste more time - but force the user to upgrade (reinstall) Office.

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