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outlook express

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by 28 Jun 12, 2001 last reply Jun 12, 2001

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I am supporting an employee who cannot send or delete email when Outlook Express is open. He says when Outlook Express is closed it works fine. This has been going on for over a month. Any answers?

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by leastar Jun 12, 2001

Need a little more information before we can figure out the problem- first of all, what is the email program he is using if he can send/delete etc. with Outlook Express CLOSED? Why does he need OE open if he is not using it for his email? If he is using OE for his mail program, check to see if it is the default mail program by looking in Internet Properties on the Programs tab. The second field "E-mail:" lists the default mail program and if Outlook Express is not listed then that may be causing problems. We using Outlook here so I don't have that much experience with OE but have had problems when Outlook is not the default mail program so may be the same situation here. Doesn't hurt to look.