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Outlook Express problems

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6 replies

by justmeangie

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I have a user who shares his computer with one other user they each have their own profiles. When user 1 tries to open up outlook express to check his email, he gets this error.....
MSIMN caused an exception c0000006H in module DIRECTDB.DLL at 015f:5f585460 .........

there are more numbers didnt think they would be needed.
When user #2 opens her outlook express to read her email it works fine?

Any ideas folks? If I get a speedy response and can fix this today i may award more points Thank you in advance

6 replies

by syscokid

It sure sounds like the problem is with his profile. Can you delete it and create a new one? Better yet, move the current one or rename it so he doesn't lose any important stuff.

by justmeangie

Ok if i go into his profile and then create the new one and name it say his full name rather than his first would that work>

by roland63

Here's one better, delete the profile of user 1 then COPY the profile of user 2 (since we know that one works), then modify it to reflect the name of user 1.

I'd reboot after deleting user 1's profile just to "clear the air" then proceed.

Goodluck.

by justmeangie

Thank you both did require remaking his profile and he lost all of his email as i could not back up outlook express.

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