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Outlook Journal does not record

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by drafttech

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I have selected to automatically record files from MicroSoft Word, Excel and Access under the journal options section in the Outlook Tools menu. But it does not record any files from these programs. The only journal entries that get recorded are my phone calls and my autocad files which I set to record. These are the only Entry Types that show up. There are no filters set, so why does Journal not want to record any of these files? What do I need to do?

2 replies

by jamesdbell

Hard to pin point with out knowing which version of Office you are running.

SYMPTOMS
On a multi-user computer, one or more users may not be able to use the Office programs with the Outlook 97 Journal. When the user clicks Options on the Tools menu, the Office programs do not appear in the "Also record files from" box on the Journal tab.

CAUSE
The user's Windows logon profile does not contain the Office programs' registry information required for Outlook's Journal feature.RESOLUTION
To correct this problem, log on as the user who is having the problem and run Office Setup using the /y switch. This will register the Office programs for the user in question. To run Setup and register the Office programs for the user in question, follow these steps:

On the Windows Task Bar, click Start and then Run.

In the Open box, type:
"D:\setup.exe /y"
where "D:\" is the drive containing your Office Setup CD-ROM.

Click Reinstall as the type of Setup.

NOTE: If you use Microsoft Windows NT, you must have Administrator Permissions to run Setup.

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