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Outlook (Microsoft) Personal Folders

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by hassanma

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A user connects via VPN...

today he was in the office and his mail was not working...send and receive..

when i checked his emails.. outlook ... everything was under personal folders and not under his own profile (using exchange account)..

i copied all the emails in his personal folders inbox to his account inbox...

then i copied all the sub-directories of the emails from the personal folders inbox to the user inbox..

removed personal folders from the properties/settings...

and now all his mail is there in the inbox... but all the mail in the sub-directories have gone missing..

I need an answer to how to retrieve this.. obviously I cannot retrieve from backup tape as this is used to be saved in the personal folders list.

2 replies

by charliespencer

What version of Outlook?

You say you "removed personal folders from the properties/settings". Did you already delete the .PST file? If not, can you add it back and recopy the sub-folders?

by hassanma

Outlook 2000. no i did not delete the .pst file. I have tried to copy back the .pst file to a different pc system which it shows as 2000meg but there is only one message sat in the sent items. I think what was happening is the emails from the exchange were sat in the personal folders. I then copied the sub-directories to the Exchange account and then when i logged off and logged back on.. it still has the sub-directories but with all the email missing from the sub-dir. I have tried copying the folders as you said back ...to the personal folders and still no joy?

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