Outlook missing messages

I have a user with an HP 4010 notebook. It is running XP with SP2 and Outlook 2003. When she is using word or excel and clicks ,file, send to, mail reciepent(as attachment) it opens a new email in Outlook with the doc as an attachment. She will then
type a message to go along with the attachment. When she sends the message the text of the email is always missing, only the attachment is sent, and when she opens the email from her sent items folder the text is missing.Any help would be greatly appreciated.