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Outlook problems

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by t_bonee

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Hi all,

I am running a couple of windows 2003 terminal servers with outlook 2003. The average joe user cannot open jpeg files as an attachment from an e-mail. If the jpeg is saved first it is able to be opened. (I know, just save it first. The boss wants them to not have to do that.) Users with admin rights have no problems. Windows picture and fax viewer is that app that is set to open the files.

The error message is "This operation has been canceled due to restrictions on this computer. Please contact your system administrator." I have disabled the group policy in active directory and signed on as a user. No luck. I have checked the local security policy on the machine and couldn't locate anything to do with outlook or attachments. I looked at the settings in outlook itself and they seem OK.

Anyone got any ideas?

Thanks.

Tom Wilson

5 replies

by t_bonee

After disabling group policy in AD again, and waiting a bit longer to log on, I found that I WAS able to open it directly from the e-mail. As to what setting in the GP is doing it, I don't know. Anyone got any ideas?

Tom

by seandurcan

This I've taken from Microsoft...

CAUSE
This behavior can occur when both of the following conditions are true: ? You installed one of the following programs: Office XP or Microsoft Internet Explorer 5.5 SP-1.

-and-
? The following registry key does not exist:
HKEY_Local_Machine\Software\Classes\htmlfile\shell\open\command

RESOLUTION
To resolve this behavior, follow these steps: 1. Start Microsoft Internet Explorer.
2. On the Tools menu, click Internet Options.
3. On the Programs tab, click Reset Web Settings.
4. Click to clear the Also reset my home page check box.
5. Click Yes.
6. Restart the computer.
When you reset the Web settings, the missing registry key is restored.

Hope this helps, it has occured to me on a few occasions.

by t_bonee

Poster rated this answer.

Thanks for the find. But unfortunately that didn't take care of the problem. It seems to be a group policy setting but I can't seems to find it anywhere. I scoured the settings and can find nothing related to it.

by seandurcan

Hi again.

Can you check out the different rights between the users with admin rights and those without and see if any setting stands out.

The other point I wish to know is if the users are domain admins or admins on the local machine. If there isn't an issue, maybe promote users to local admins under computer management.

I'll see what else I can dig up. Hats off to MS though for their consistent inconsistency!!!

by seandurcan

A past problem I had with a client has sprung to mind. The location where the attachment is stored when you open the email is set within the registry. It places it in the Temporary Internet Folder. It should actually be stored in C:\WINDOWS\Temp\ . Again, I've to search for the error I got that time which provided that solution.

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