What's up doc?
BFilm is da Man.
However.
I sense the beginning of dark forces from your area. You strive to make the User Happy and yet the User does not Become Happy. I advise Strong countermeasures immediately or i Fear what might happen...
First, you must create a Shrine to this User. Then you must Take the User an Offering. Finally, you must get Picture of Happy User Consuming Offering, for the Shrine. only then can you relax.
until you can score The Picture, you can get some protection for now if you can get a User cast off item: a thrown out post-it and a aol install disk would be good. if you can score any notes written by User about The Problem, this would be potent Shrine material...
Then, find out what The User likes (your Offering) and take it personally. Smile, radiate Happiness and place Offering (hershey bar, donut, coffee. peanuts.) Introduce yourself and Thank the User for asking the IT Team about this Software Issue. Look at desk while asking after User Health and the weather. if User not busy, ask about pictures on desk or diplomas on wall. ask if they would like to see how toolbar moving works? Say the IT Team is Happy to be On It and perhaps meanwhile we might Observe The Difficulty? Apologize for the difficulty. Make it genuine, remember you want The User to Eat or Drink and sit for Happty Picture otherwise I can't be responsible for what might happen
If User has Time, ask if you might possibly Observe User Using Software to get mail to check appts to make to do lists. Any other things giving Problems? pause to make notes on Large Pad (take to Shrine)
Your goal is to have the User to become Happy and Relaxed enough to Eat or Drink your Offering so you can have the wrapper The Shrine. That will Protect you until you are Permitted to Take the Happy Picture for The Shrine. Once you get that, you can relax a little. It is pretty strong charm, get you thru bad bad times....