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PAC BELL DSL PROBLEMS

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5 replies

by weap0nr

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hello i need help understanding my dsl modem...i have a westell 6040 dsl modem hooked up to a generic ethernet card that was supplied by my dsl provider pacific bell here in san francisco, CA. My problem is...if i have to power cycle my modem when,once i turn the modem on...a LED indicates that the link from modem to ethernet card is okay but the modem wont connect to pacbell's server. the modem also passes the start-up diagnostics, but still can't connect. the weird thing about all this is that if i pick up the phone and dial out while i'm connecting the modem'll connect to the server at the same time but once i hang up the phone the modem disconnects from their server. I'm running Netware 300 on winME, 950mhz Tbird, 256mb ram...

5 replies

by joeblow1524

It sounds like a faulty wiring problem to the DSL modem. The signal from the dial tone(phone) seems to be setting the wire to HOT. The line should always be HOT with a DSL line installed. On a normal telephone line, the wire is COLD until a telephone in the house is picked up or until the telephone company's switch sets the line to active once an incoming call starts. If you get it working, and it quits once the modem is turning off, it could be b/c the modem is holding the HOT line open with a connection,and when you turn it off to reset it, it can't make it hot until the dial tone occurs. I would definately have the DSL provider look at this. This problem has nothing to do with you or your PC.

by wburdine

The above is exactly what I would do to, Call them and be prepared to write down all numbers and names....ITS THE CRAPIEST SERVICE I have EVER encountered. When the DSL is up its great, but when it goes down and you need answers, call a psyic you'll probably get further. And on more thing, if it works after they eventually get there and fix it, go buy some shielded CAT5 and replace their Unshielded CAT3 "it works fine for use" is the lamest excuse I have ever heard in networking...but then again they are a telephone company and digital is new to them.

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