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Palm will not Hot Sync

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5 replies

by red dragoon

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My client has a Palm m515. The cradle has a serial/com cable. I had to remove the Palm software and reinstall it under her profile. This is the latest version of the Palm Desktop. She is using Windows XP Pro. I have tried both com ports. When I press the Hot Sync button, nothing happens. When I use the HotSync on the Palm, it tries to connect to the PC but cannot. The Hot Sync settings are set to Serial. This Palm/Cradle works on another computer. In the Device Manager, both comp ports appear to be okay.

5 replies

by sgt_shultz

what else is using serial port on bad computer? modem?
do you have another serial device you could try on the bad computer? like a modem or a mouse? but that is zebra, think these are horse prints...
try this from www.palmone.com support:
Solution ID: 1409

Handheld connection issues that affect the HotSync process

To troubleshoot communications problems affecting the HotSync(r) process, check your connections as follows:

by sgt_shultz

also consider soft reset of the palm. worth a try.
here is great article:
Solution ID: 2630
HotSync Troubleshooting

by sgt_shultz

there is article about winxp and hotsync. says maybe there is a usb entry for palm in device manager and unless you are using usb could be hotsync trouble. sounds like you. fix is to remove entry from device manager and reboot everything and try again.
there is more. article is:
www.palmone.com
Solution ID: 28618

Troubleshooting: HotSync under Windows XP (part one)

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