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Powerpoint 2000

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by jgunter

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I have a user running W98 on a laptop with Office 2000 (no service releases). When he tries to insert a video clip (automatic run or non-automatic) Powerpoint freezes. We have uninstalled and reinstalled Office. We have completely wiped out the laptop and started with the restore disk as well as giving the user another laptop. The user indicated he was able to run the video in his old laptop from prior employer running W98 and Office 2000. We can run the video clip using Windows Media player but cannot insert it into the presentation. Any suggestions?

5 replies

by mslizny

All of Office 2000 takes a great deal of memory. When a program freezes I often find it is a RAM problem. My guess is that the previous laptop had more RAM or a faster chip.

by mslizny

Your question says that the video was able to run on the old laptop but there is no indication that it was running from a PowerPoint presentation. I think that in the end you will find this is a RAM problem: 1) Powerpoint 2000 takes up quite a bit of RAM itself. 2) If the video clip is placed in PowerPoint the Windows Media player must load, and load the file and play it, this takes up quite a bit of RAM. Check your system availabilities as you have the Powerpoint presentation open, as yourun the video in Windows Media player, and you may see what I mean. In most PowerPoint presentation problems the issue is RAM again and again. Graphics files hog RAM. I have seen this in many consults, but perhaps you are in a different situation. (And if you think it is a problem with the program, why haven't you installed the service releases for Powerpoint 2000 to see if that makes a difference.)

by jgunter

Sorry for delay - I was out of office for a couple of days. Had one of the technicians run SR1a on laptop and user has not complained since.

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