Discussion Locked

powerpoint 2000

0 helpful
14 replies
Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
I need to know why microsoft powerpoint is coming up with the error "powerpoint has performed an illegal procedure" when i lock my computer but powerpoint isnt running at the time

14 replies

by zaferus

When you lock your system check your processes, see if powerpnt.exe is running.

Disable your screensaver - maybe there is some strange image association that is making powerpoint try to launch a screensaver (and fail).

Go to a command prompt and click run and msconfig press ok. Check in the startup tab that powerpoint doesn't launch (be careful in here what you uncheck).

It's possible this is malware/spyware related run adaware (at www.lavasoft.de).

If all else fails download and run "hijack this" and see what is calling powerpoint to run.

by stephen

it was a great idea but it just did not solve my problem thanks for trying though

by zaferus

It would also be useful to have some feedback on anything that any of the steps (the one's you tried at least) gave you. At least for anyone else who works to assist you on this.

I'm out. Good luck.
-Z

by stephen

i checked to make sure that powerpoint.exe is not running
i also checked to make sure that no part of powerpoint is in the startup file
i have run spyware and malware checks and they came up with nothing

by stephen

i checked to make sure that powerpoint.exe is not running
i also checked to make sure that no part of powerpoint is in the startup file
i have run spyware and malware checks and they came up with nothing
and i turned off the screen saver and none of these steps made anydifference

by 3xp3rt

I?m 99% sure is an infection, because the error message that you describe is not an OS or PowerPoint error message. The right error message must be "powerpoint has performed an illegal operation". So try to boot clean and perform an AV scan.

by tink!

Can you provide more details please?
- What OS?
- What DO you have open when you lock your computer? and what do you have running the background?
- Do you have more than one User Account enabled on that computer?
- Do you know if Fast User Switching is enabled?
- Is the Guest account enabled?
- Do you have all the Office 2000 service packs (1, 2, and 3) installed?

by tink!

Try uninstalling Powerpoint then attempt locking your computer and let us know if the error still occurs.

by stephen

its running on windows XP pro
there is multiple users including a guest
mcafee and windows mesanger and spysweeper are running in the back ground

this is not my personal pc so it will take me a while to give feedback and to give more details

by hal 9000

Boot the computer in [b]Safe Mode[/b] and then chose an account with administrator privileges and run both the Spy Ware and AV scans but first make sure that both are up to date. I try to use several Spy Ware scanners as I find that none are perfect and what one will miss another will pickup unless you are talking about the MS Beta thing which doesn't see anything.

I would download Ad Aware and Spy Bot S&D update them both and then boot into safe mode and perform the scans. I think you';ll be amassed what you pick up and keep running the scans until they come up as clean.

You can get bot of the above programs at the following URL's

http://www.lavasoftusa.com/software/adaware/

http://www.safer-networking.org/en/download/index.html

Col

by stephen

thanks for answering my question that helped alot sry about taking so long on the feedback again thanks

This discussion is closed to new replies.