Desktop
i have a printer hp laserjet 4plus which shows the above mentioned error when i use in with particular computers.
the same printer works fine with different computers of the same brand and model.
is the problem with the printer or could it be something to do with the ports on the computer or otherwise?
by powolabi
by jim.ewing
When the printer is installed (Settings->Printers->Add Printer), the installation sets the default paper size.
Each application when it is first used remembers this. It is possible that different applications can use different paper sizes. In the application (e.g. Word) you can go to File->Print->Layout->Advanced-?Paper Size and set the size for the application.
by shope
The paper size default is set in the PC (if you are lucky, once the print server is set up , adding PCs o the net will include the default - depends on Op Sys - Win 95 OSR 2 and later can do this).
But, some applications drive the low level printer interface and have to be set separately.
Finally, some docs have the paper size embedded (Microsoft stuff and Visio do this a lot).
So, track the users who send the stuff, then check their PCs. If the PC default is OK, check the app, and theoriginal document.
Good luck - we still have this problem intermittantly after 3 years of trying to get rid.....
Stephen
My opinions, not my employers.
by ingallg
One thing to check is to make sure that the PC and the printer are expecting the same type of paper. In other words that both are configured for portrait or landscape formats. If the PC is looking for a portrait printout and the priter is configuredfor landscape an error could result. Also check how the paper is laying in the specified tray. Confirm if it is portrait or landscape.
Hope this helps.
by uamms
If the printer work fine in others computers then the printer is good, the problem can be:
- Ports (Review the ports, maybe are dirty or not internal conectect.
- Configurations of the drivers (reinstall the drivers)
- Virus, run an antiviral software.
you must review in this priority if you want.
Att.
Ulises Marquez
by uamms
If the printer work fine in others computers then the printer is good, the problem can be:
- Ports (Review the ports, maybe are dirty or not internal conectect.
- Configurations of the drivers (reinstall the drivers)
- Virus, run an antiviral software.
you must review in this priority if you want.
Att.
by uamms
If the printer work fine in others computers then the printer is good, the problem can be:
- Ports (Review the ports, maybe are dirty or not internal conectect.
- Configurations of the drivers (reinstall the drivers)
- Virus, run an antiviral software.
you must review in this priority if you want.
by glamberton
Knowing how the printer is networked may help in getting the answer you want. Are you connected via a parallel cable and sharing the connection, are you printing in a P2P network, server based, etc....
Isolating which computers do this and which applications will help also.
Good luck
Gary
This discussion is closed to new replies.
Sort by Trending