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Printer missing in Excel

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6 replies

by spa.helpdesk Aug 16, 2000 last reply Jan 4, 2001

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I have a network printer (HP4050) that is installed on a Win NT machine. This printer is accessible from Word or Outlook or anything else, except MS Excel. When you go to print from Excel, this printer is not an option. I have tried reinstalling Office, Excel individually, Reapplying Service Pack 5, Installing service pack 6, deleting and adding back the printer, and none of this has worked....any ideas??

6 replies

by dklippert Aug 18, 2000

The KB has article #Q211391. They suggest that the user information in the Windows registry is corrupted. The solutions are included (rename User.dat and restart the machine)
Good luck

by dklippert Aug 24, 2000

Sorry about the jargon. KB stands for Knowledge Base. Its a collection of articles on a number of topics. You can look at the information on www.Support.Microsoft.com. The piece I was referencing is located at http://support.microsoft.com/support/kb/articles/Q211/3/91.ASP.
It's a great resource.

by spa.helpdesk Jan 4, 2001

The question was auto-closed by TechRepublic

by g s Jan 4, 2001

In addition, make sure you have the most recent version of Excel installed with patches etc...

Good Luck

by spa.helpdesk Jan 4, 2001

The question was auto-closed by TechRepublic

by spa.helpdesk Jan 4, 2001

This question was auto closed due to inactivity

This discussion is closed to new replies.

6 replies

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