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Printer will not print envelopes

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5 replies

by akstephr Jun 20, 2001 last reply Jul 18, 2001 1 view

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We have an HP Deskjet 890C on a Windows 98 OS, and Office 2000. When the user is in Word and tries to print an envelope, the return address will print, but not the address to send it to. I have tried to print it to an envelope and to a plain pieceof paper and I get the same thing on either media. I have reloaded Word and the printer driver, but neither has helped. Anyone have any ideas?

5 replies

by don christner Jun 20, 2001

Just for fun, from the envelopes and labels screen, select options and then check the font for the delivery address. It's possible (esp. if they like to test/agrivate you), it is set for white and therefore does not show.

Don