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printer wizard

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by computersanjuans

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Hello,
I have some new WIN2K machines from Gateway that have a problem using the printer wizard to connect them to network printers. When I use the wizard to install them, I get to the dialog box with the Microsoft ICON but I cannot open it when I click on it to see the domain and available printers. Other machines are able to see them and the dalog box opens automatically to the available printers. . . seems to be a weird bug somewhere. Have you seen this and what is necessary to fix this?
Thank you in advance!

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by lordinfidel

I have found that in w2k that I was unable to use the "Wizard" to connect to a network printer.

If this printer is IP based here is a work around. (IP Based means that the printer has an IP address assigned to it, common with HP Jet Direct printers)

Go to add new printer. Choose local printer, uncheck automatically detect.

When the box comes up to select a port, go down to the bottom to where it says to create new port. Create a new TCP/IP port.

Then put in the IP Address of the printer. It will then seem like it hangs for a couple of seconds as it get's the data back from the printer.

Once the data is retrieved, go ahead and continue as normal by selecting the make/model of the printer.

You can then print.

Hope this helps, Let me know if this did'nt help. Just walk me thru each step that you did, I was unsure what you meant by MS ICON.

Did you go to start/settings/printers and use the add printer wizard there?

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