General discussion
April 4, 2002 at 12:15 AM
shanghai sam

Problem opening word docs

by shanghai sam . Updated 24 years, 5 months ago

Word from Ms-Office 2000 Small Bus Ed. on Win98se.
Occasionally, when trying to open a document, “Pure virtual function called” comes up. But the general error is an Illegal Operation. This also happens when trying to bring up Publisher. No problem with Excel.
When user signs into MetaFrame account and uses Ms-Office (97) there, the files open.
I had her run the Repair from Setup. Same problem. Had her run Re-install.. Same problem.. Had her Remove ALL, then re-install…. Same problem. Can’t seem to find anything in Ms Knowledgebase. I used the “Pure virtual function called” as keywords.
If a full uninstall of Ms-Office (then re-install) didn’t fix the problem…. Must be something somewhere in Windows… Doesn’t quite narrow it down too much, but maybe someone “out there” can help me narrow it down some more???

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