I have a question that seems to have its roots in engineering or science (I’m not sure which). I deal with many departments in my job as system analyst. The departments in IT include telecom, hardware, software and on operations side it’s our production department. What I can not understand is why there is an obvious lack of problem resolution skills within the company. As with all technology there are problems that occur all the time. That is a given. But what is not acceptable in my mind is how problems are dealt with. Maybe it is a mind set, but when a problem arises no one seems to be able to analyze the problem, brek it down into a set of symptoms and then troubleshoot each symptom of the problem. I see many well trained IT professionals in my company struggle with the basics of the scientific method. Is troubleshooting or problem solving a skill that is inate to some individuals, or do people learn this or what?