Dear experts,
Before i start, i would thank all you guys with this great website which a good idea to solve all related issues of IT and Management.
I’m a new IT Dept. Manager (2 Years), and i’m reporting to the CFO, I have 8 Engineers work with me for a PEPSI Bottler in Africa my problem is my experience is a quit good in Networking infrasturcture, and Administration, i feel i have some weakness in terms of managing people within my dept., and the issue here is the top management them selves, they used to interfere between me and my people, in all issues, and i can’t even take action against anyone of them unless i go back to the CFO, and my people felt in that because the top managements make them feel it by some previous actions i took before and they didn’t listen to me , which is make it more worse.
Yesterday i ask one of them to go and install a software for one of the sales dept managers, he went to him but he faced some difficulties in terms of permissions and because he is from software background he didn’t manage to solve the issue, he called me and asked did you remove me from domain admin group, i told him yes, he shows some anger about this by stopping his work and he came to me saying please don’t send me any more to install any thing and this is red warning, and … so on.
I was very angry because of his action and i’m totally confused, if i take action i have to wait and see how the CFO will solve the problem, and i feel he will make more worse and he will adress the issue on me because of my weakness, and in case i didn’t take the action it will be a mess, and if not i prefer to raise it up to the General Manager.
Please advice.
Regards