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Problems adding a printer...

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by peejay

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To whom it may concern:
I am trying to add a printer on a user's machine. He is running Windows NT 4. When you go to start/settings/printers and you double click "add printer," the following message appears... "This operation could not be completed. The RPC server is unavailable." I have no idea what that is. Can you please help?

Thanks

7 replies

by ann777

RPC is Remote Procedure Call... you need to add that Service to your NT Server.

by leastar

RPC is Remote Procedure Call service. It is usually installed on default with NT 4.0. You can check in Network Neighborhood/Properties/Services to see if "RPC Configuration" is listed. The Properties on this Service are "Windows Locator" and "Windows NT Security Service". Also check in Settings/Control Panel/Services that the "Remote Procedure Call (RPC) Service" is "Started". My first thought actually is to ask if this user has been set up as an Administrator on this computer? (Start/Programs/Adminstrative Tools (Common)/User Manager/Administrators under Groups) I have had several problems when the user is not set up in this manner; unable to open/use Access, Outlook, etc. unable to install programs; don't recall trying to install a printer and having that problem but I would not doubt it. Do you get the same error if you log into this workstation as an Administrator? If not, I'd say that is a good indication the user needs set up as an Admin on the PC.

Good Luck!

by buffalodan

Is this a local printer? (Directly connected to the workstation?) Or are you trying to add a network shared printer?

If local...log onto this workstation with the administrative account, and joining this workstations workgroup (the workgroup/domain being the machine name...)

From here, as the workstation administrator, and working locally, not across the network, privileges and network resources will not be an issue. If you continue to have this this error, then Modules on the local machine are either not installed or not running.

Good Luck...

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