I work for a library where we provide public access terminals running NT 4.0 Workstation as standalone PC’s. We use Poledit to create policies that restrict the patrons access to the workstation and start a shell program that is baisically a form ofsecurity software. Our staff have a very limited knowledge of the technical aspects of the PC’s so we would prefer to not let them have any more access than is absolutely necessary. Sometimes our patrons will get impatient and try to print several copies of the same page. This ties up the printer and wastes paper. I am trying to write a script that will purge all jobs that are waiting in the queue on the workstation. I have tried to use the delete command to clean out c:\winnt\system32\spool and ….spool\printers folders but that did not work. Does anyone know if there is a command lind command that will purge the print queue? Or if there is annother folder that these jobs are stored in?